How to say "Can I return the product?" in Chinese

可以退货吗?

kěyǐ tuìhuò ma?

Can I return the product?

Character breakdown

可

can, may

kě

以

use, take

yǐ

退

return, retreat

tuì

货

goods, product

huò

吗

question particle

ma

Grammar and structure

This is a polite question using 可以 (kěyǐ, 'may/can'), the verb 退货 (tuìhuò, 'to return goods'), and the question particle 吗 (ma).

Variations and politeness

我可以退货吗?

wǒ kěyǐ tuìhuò ma?

Can I return the product? — More personal by adding 'I'.

能退货吗?

néng tuìhuò ma?

Can I return the product? — More colloquial, using 'néng' instead of 'kěyǐ'.

退货可以吗?

tuìhuò kěyǐ ma?

Can I return the product? — Slightly different structure, putting 'tuìhuò' first.

Mini dialogue

A

请问,可以退货吗?

qǐngwèn, kěyǐ tuìhuò ma?

Excuse me, can I return the product?

B

可以的,但请保留收据。

kěyǐ de, dàn qǐng bǎoliú shōujù.

Yes, but please keep the receipt.

When to use it

Appropriate

  • When you are in a shop and want to return a purchase.
  • When you need to ask about the possibility of returning goods politely.
  • When you are speaking to a shop assistant or customer service.

Avoid when

  • When you are not in a shopping context; it would be odd to ask about returning goods elsewhere.
  • When you want to ask about exchanging rather than returning; use '换货' (huànhuò) for exchange.

Frequently asked questions

How do you say 'Can I return this?' in Chinese?

You can say '可以退货吗?' (kěyǐ tuìhuò ma?). It literally means 'Can I return the goods?'

How do you pronounce '可以退货吗?'?

It is pronounced 'kěyǐ tuìhuò ma?'. The tones are: kě (3rd tone), yǐ (3rd tone), tuì (4th tone), huò (4th tone), ma (neutral).

When do you use '可以退货吗?'?

Use it when you want to ask a shop assistant if you can return a product you bought. It is a polite and standard way to inquire about returns.

More phrases for this situation

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